Knight Online Customer Support - Service Level Agreement

Our Service Level Agreement (SLA) is provided to make you aware of the customer support levels you can expect while enjoying our service, both as a Free2Play™ player and as a player with an active premium service packages (bronze, silver, or gold).  We place great emphasis on the quality of our service and feel that our SLA reinforces our commitment to providing you with the best possible service.

Only players who have active premium service packages at the time a trouble ticket is submitted are eligible for premium support.